Privacy Policy

1. Introduction

This Privacy Policy explains how UnitySVC, Inc. ("UnitySVC", "we", "us") collects, uses, shares, and protects personal information when you use the UnitySVC platform ("Platform"). It applies to all users, including Customers who subscribe to services and Sellers who list services on our marketplace. By using the Platform you agree to the practices described here. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect the following categories of information:

• Account information — name, email address, and authentication identifiers. When you sign in through a third-party identity provider (Google, GitHub, Microsoft), we receive your verified email and basic profile from that provider.
• Organization and billing information — company name, billing email, billing address, and tax identifiers where applicable.
• Usage data — API requests, service subscriptions, usage volumes, timestamps, IP address, and device/browser metadata.
• Payment information — processed by our third-party payment processor; we do not store full card numbers on our systems.
• Communications — messages, support requests, and notification preferences.

3. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Platform and the services you subscribe to
• Authenticate you and secure your account and API keys
• Meter usage, calculate charges, generate invoices, and process payments
• Send transactional and account notifications (billing, usage, and security notices)
• Provide customer support and respond to your requests
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Information

We do not sell your personal information. We share it only as described below:

• Sellers — when you subscribe to or use a Seller's service, the Seller receives the operational data necessary to provide that service (for example, the requests you route to it). Sellers act as independent controllers for the data they receive.
• Service providers / sub-processors — infrastructure, payment, email delivery, and analytics vendors that process data on our behalf under contractual confidentiality and security obligations.
• Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of UnitySVC, our users, or the public.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

5. Marketplace Data Flows

Because UnitySVC is a marketplace, some data necessarily moves between parties:

• Customer request data routed through the gateway to a Seller's service is delivered to that Seller to fulfil the request. Content you submit to a service is governed by that service's own acceptable-use and privacy terms.
• Sellers receive aggregated and per-service usage metrics needed for billing, support, and service health.
• We retain request metadata (such as timestamps, status, and usage counts) for billing, observability, and abuse prevention, separate from request content.

6. Cookies and Tracking

We use strictly necessary cookies and similar storage technologies to keep you signed in, remember preferences, preserve your role context, and secure the Platform. These are required for the service you request and cannot be disabled through our cookie preferences.

• Analytics — we use PostHog to understand product usage and improve UnitySVC only after you opt in. Analytics is off until you accept it, and you can withdraw consent at any time.
• Reliability monitoring — we use Sentry for error and performance monitoring to keep the Platform secure and reliable. We treat this as functional monitoring and configure it to minimize personal data.
• Changing your choice — use Cookie Preferences in the footer or Settings → Preferences to accept, reject, or change analytics consent.

7. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Platform, then for the period required to meet our legal, accounting, tax, and dispute-resolution obligations. Billing and transaction records are retained for the statutory period. When data is no longer required, we delete or anonymize it.

8. Data Security

We implement administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and scoped API keys. No method of transmission or storage is completely secure; you are responsible for safeguarding your account credentials and API keys and for notifying us promptly of any suspected unauthorized access.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Request a portable copy of information you provided to us
• Object to or restrict certain processing, and withdraw consent where processing is based on consent
• Opt out of non-essential communications

To exercise these rights, contact us at the address below. We will respond within the timeframe required by applicable law. We do not sell personal information, so no "Do Not Sell" action is required.

10. International Data Transfers

UnitySVC operates from the United States and may process and store information in the United States and other countries where our service providers operate. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for cross-border transfers of personal information.

11. Children's Privacy

The Platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

12. Third-Party Links and Services

The Platform may link to or integrate third-party websites and services, including identity providers and Seller services. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last Updated" date and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

14. Contact Us

For questions or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected] Address: UnitySVC, Inc. Last Updated: June 2026